Support Center
Contact Us
General
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10
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Who can access my projects? Are they safe in Story Planner?
Are there any tutorials or videos where I can see how Story Planner works?
I have an older version of macOS. Can I run Story Planner on my Mac?
How to send crash logs for Story Planner
Can I try Story Planner before I buy it?
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Sync & Backups
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10
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Sync Troubleshooting
Can I access my projects on all my devices?
I lost my projects. How can I recover them?
How to enable iCloud Sync?
How to Reset Story Planner iCloud Data?
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Purchasing
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5
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I purchase the app on the App Store. Do I have to pay for a membership?
Do I need a separate purchase for the iPad, iPhone, and Mac?
I accidentally bought the app. How do I request a refund?
Does Story Planner support Family sharing?
How much does the app cost?
Features and Usage
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15
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How do I add images to my characters and locations?
How do I organize elements in Story Planner?
How can I copy characters, locations, plots, or scenes to another project?
How can I duplicate a project (or character, location, plot or scene)?
How can I manage project templates?
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Export & Print
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5
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How can I export my projects?
How can I export my project into Scrivener?
How can I export my projects into Scrivener for iOS?
Can I export my projects into Ulysses?
How can I print my projects?
Display Configuration
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5
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How to customize my writing projects?
Can I change the language of the app?
Can I switch between dark and light mode?
How can I choose a larger font to display in the app?
How to change the app accent color?
Old Subscription Model
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2
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Do I need to pay for a subscription to use Story Planner?
I bought a subscription, but the app has a one-time price now. What happens with my subscription?
