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I accidentally bought the app. How do I request a refund?

Don’t worry. If you purchased the app by mistake or if you don't like it, you have 14 days to cancel the purchase and 90 days to ask for a refund. Just follow the steps below:

1. Visit reportaproblem.apple.com

2. Sign in with your Apple ID

3. Either scroll or search to find Story Planner

4. Click “Report a Problem” and select “Didn’t mean to purchase this item”.


If you just bought the app recently, you may be able to select the "Cancel purchase" option instead "Report a problem". This option is available for recent purchases processed but for which invoice has not yet been sent.


If you can't request a refund on reportaproblem.apple.com, please be aware that if the charge is pending, you can't request a refund yet. After the charge goes through, try to request a refund again.

If you have an unpaid order, you need to pay for that order before you request a refund. 


For more information about refunds, please visit Apple Help: https://support.apple.com/HT204084



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