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I’m having trouble syncing my projects

Story Planner automatically syncs your projects to all devices. If you notice missing projects or updates, here are some troubleshooting steps you can try.

Requirements:


Check Apple's iCloud status page.

Sometimes sync problems come down to iCloud having trouble. Apple maintains a service status page for this matter. You can check there if sync is not working.


About time for synchronizations

Please be aware that sometimes it may take a while for the app to sync, especially if there are large images in the projects or that the internet connection is slow.

If you are syncing for the first time with a new device and have many projects or the projects have HQ pictures, Story Planner may need some minutes to finish its first Sync. Please leave the app open (not in the background) for a while to help it complete the Sync.

The time needed for this initial Sync to finish may vary depending on your internet connection. We recommend connecting to the fastest Wi-Fi hotspot you have available and wait a few minutes for the app to sync.


The configuration is correct, but the Sync still doesn't work.

Ok. Don't worry. Let's try something else: