Story Planner automatically syncs your projects to all devices, as long as you have the application installed and use the same iCloud Drive account on all your devices.
Please keep in mind that to have the app on all your devices, you will have to buy it separately for Mac and iOS. The app is universal for iPad and iPhone, but not for Mac. You can read the reasons here: Separated Purchases.
If you notice missing projects or updates, here are some troubleshooting steps you can try.
Check the requirements:
- You need version 5.0 or later of Story Planner on all your devices. (See: How to know the version of Story Planner?)
- An iCloud account with enough free space for your projects and the pictures in your projects.
- iCloud Drive enabled on all your devices (Apple has instructions for Mac and iOS devices).
- iCloud Sync enabled on Story Planner on all your devices.
- You need the same Apple ID on all your devices to access the same data on iCloud.
- On iPhone, ensure that iCloud Drive can use cellular data. If you're using cellular data, see if iCloud and Story Planner have permission to use cellular data. Under "Settings > Cellular", see if Story Planner and iCloud Drive are enabled.
- Ensure that your device isn't low on battery. Low Power Mode disables syncing to extend battery life. If your device is low on battery, charge it until it is out of Low Power Mode.
- Ensure that your iCloud account isn't low on space. If your iCloud account is low on storage space, freeing up space may help.
- iOS: In Settings, go to "iCloud" and see the value on the Storage button.
- Mac: In System Preferences, click "iCloud" and see the value at the bottom of the screen.
About time for synchronizations
Please be aware that sometimes it may take a while for the app to sync, especially if there are large images in the projects or that the internet connection is slow.
If you are syncing for the first time with a new device and have many projects or the projects have HQ pictures, Story Planner may need some minutes to finish its first Sync. Please leave the app open (not in the background) for a while to help it complete the Sync.
The time needed for this initial Sync to finish may vary depending on your internet connection. We recommend connecting to the fastest Wi-Fi hotspot you have available and wait a few minutes for the app to sync.
The configuration is correct, but the Sync still doesn't work.
Ok. Don't worry. Let's try to turn sync off and on in Story Planner. Please follow the steps below:
- Open Story Planner on the device where you have the more recent information. That is, the device on which the last changes you have made are located and that you want to be synchronized with the other devices.
- Open the app settings and create a manual backup of your projects. Keep it in a safe place, just in case you have to recover it if some data is lost during the process.
- Now go into the Story Planner settings and turn “Enable Syncing” off. Make sure you repeat this operation on all your devices.
- Open the app and turn syncing on again on all your devices. IMPORTANT NOTE: Make sure that the first device you reconnect to sync is the one with the most recent data. Thus, the data is propagated to synchronize will be correct.
- Wait a few minutes with the app opened to see if the sync has started again.
I've turn sync off and on in Story Planner, but it still doesn't work.
In this case, there may be a problem with the iCloud data. Please try to reset the Story Planner iCloud Data by following the steps in this link: How to reset Story Planner iCloud Data?