Sync Troubleshooting

Story Planner automatically syncs your projects to all devices, as long as you have the application installed and use the same iCloud Drive account on all your devices.

Please keep in mind that to have the app on all your devices, you will have to buy it separately for Mac and iOS. The app is universal for iPad and iPhone, but not for Mac. You can read the reasons here: Separated Purchases.

If you notice missing projects or updates, here are some troubleshooting steps you can try.

Check the requirements:

• You need version 5.8 or later of Story Planner on all your devices. (See: How to know the version of Story Planner?)
• An iCloud account with enough free space for your projects and the pictures in your projects.
• iCloud Drive enabled on all your devices (Apple has instructions for Mac and iOS devices).
• iCloud Sync enabled on Story Planner  on all your devices.
• You need the same Apple ID on all your devices to access the same data on iCloud.
• On iPhone, ensure that iCloud Drive can use cellular data. If you're using cellular data, see if iCloud and Story Planner have permission to use cellular data. Under "Settings > Cellular", see if Story Planner and iCloud Drive are enabled.
• Ensure that your device isn't low on battery. Low Power Mode disables syncing to extend battery life. If your device is low on battery, charge it until it is out of Low Power Mode.
• Ensure that your iCloud account isn't low on space. If your iCloud account is low on storage space, freeing up space may help.
  1. iOS: In Settings, go to "iCloud" and see the value on the Storage button.
  2. Mac: In System Preferences, click "iCloud" and see the value at the bottom of the screen.

About time for synchronizations

Please be aware that sometimes it may take a while for the app to sync, especially if there are large images in the projects or that the internet connection is slow.

If you are syncing for the first time with a new device and have many projects or the projects have HQ pictures, Story Planner may need some minutes to finish its first Sync. Please leave the app open (not in the background) for a while to help it complete the Sync.

The time needed for this initial Sync to finish may vary depending on your internet connection. We recommend connecting to the fastest Wi-Fi hotspot you have available and wait a few minutes for the app to sync.

I've checked all the previous points, but sync still doesn't work.

Please contact us and we will help you: https://storyplanner.app/support/