Story Planner Support & Help Support Center

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Sync Troubleshooting

Story Planner automatically syncs your projects to all devices, as long as you have the application installed and use the same iCloud Drive account on all your devices.

Please keep in mind that to have the app on all your devices, you will have to buy it separately for Mac and iOS. The app is universal for iPad and iPhone, but not for Mac. You can read the reasons here: Separated Purchases.

If you notice missing projects or updates, here are some troubleshooting steps you can try.

Check the requirements:

About time for synchronizations

Please be aware that sometimes it may take a while for the app to sync, especially if there are large images in the projects or that the internet connection is slow.

If you are syncing for the first time with a new device and have many projects or the projects have HQ pictures, Story Planner may need some minutes to finish its first Sync. Please leave the app open (not in the background) for a while to help it complete the Sync.

The time needed for this initial Sync to finish may vary depending on your internet connection. We recommend connecting to the fastest Wi-Fi hotspot you have available and wait a few minutes for the app to sync.

The configuration is correct, but the Sync still doesn't work.

Ok. Don't worry. Let's try to turn sync off and on in Story Planner. Please follow the steps below: 

I've turn sync off and on in Story Planner, but it still doesn't work.

In this case, there may be a problem with the iCloud data. Please try to reset the Story Planner iCloud Data by following the steps in this link: How to reset Story Planner iCloud Data?